Responsible Gaming

Dear Golaro.com customer,
Betting is for entertainment. Although profits are possible, sports betting and casino games should be no more than a leisure activity. To counteract preventive and enlightening to uncontrolled gambling behaviour or gambling addiction, we recommend you the following advice:

  • Play moderate, sports betting and casino games is a form of entertainment and is not suitable for backing up your income.
  • Limit your stakes and the playing time. Overview your stakes and your losses, set your limits in relation to your budget and your time.
  • Place no money that you have scheduled for a different purpose than for entertainment, such as monetary obligations towards your family.
  • Be aware that there no clear formulas, strategies, skills, tips or tricks in sports betting and casino games exist that can guarantee you profits.
  • Never play if you feel depressed or dejected. Sports betting and online games should be used only for entertainment purposes and not to distract attention from personal problems.
  • Under the influence of alcohol, medication or drugs you should never play.
  • Be familiar with all the rules of betting and online games. Do not place money if you do not know the rules 100%, if you have questions about betting and the games contact our Helpdesk.
  • Do not barrow any money or do not loan any credit for placing bets on sport events or playing other offered online games.
  • Do not play in secret and do not neglect your family and friends.
  • Talk to your family, with your friends or with a professional care, if a risk of gaming addiction exists or if you are showing signs of gambling addiction or somebody else recognises it.If you are honest to yourself and you confess, that you have difficulties to comply with these points, it is a sign for gambling addiction and the need of protection assistance.

Self-detection of gaming addiction
If you answer the questions after conscientious examination in the following checklist with yes, you should not hesitate to contact a counselling service for problem gamblers.

  • Do you play so often that it divert you from working or learning at school or university?
  • Have you come in conflict with those around you because of your passion for betting?
  • Have you ever lied to fellowmen, regarding the amount of lost funds?
  • Have you ever stolen or run into debt to continue betting or playing?
  • Do you reluctantly spend money for something else than betting?
  • Do you feel that you have to compensate losses as soon as possible with a new bet?
  • Do you place sometimes bets to distract you from personal problems?
  • Does betting cause always frustration to you or even worse thoughts?
  • Are you playing until you have gambled away all your money?

If you have questions about compulsive gambling, contact our customer support or one of the have listed online available counseling services:
The free and anonymous help of Bundeszentrale für gesundheitliche Aufklärung with the phone number: 0800 137200 (Germany)
If you are searching for help in your preferred language, contact our customer support via e-mail at: [email protected]

Help for relatives
Relatives in the social environment of compulsive gamblers may be exposed to enormous stresses. Family and friends should be observant for signs of gambling addiction, which manifest themselves in increased disputes in the relationship, workplace or family. Furthermore, those affected isolate or tend to incur debt.
There are independent organisations that offer help to compulsive gamblers:
If you are searching for help in your preferred language, contact our customer support via e-mail at: [email protected]

Protection for children and youth
Golaro.com does not allow any person under the age of 18 neither to register nor to use offers of the website. We verify the age using strict control measures.
To ensure further that no minors in your household have access to sports betting and gambling, we recommend for this purpose the use of special protection software. For example, you can find under www.netnanny.com and www.cybersitter.com common software applications to control access and protect from inappropriate online content.
Do always logout and keep the password and your credit card data safe to avoid abuses. Furthermore, report people and users who you know that they fall under the Youth Protection Act via e-mail at: [email protected]